Refunds & cancellations
Last updated: 3 November 2026
This policy applies to Promptlio. Questions or billing concerns can be sent to hello@promptlio.app.
Requesting help or a refund
If you have a Promptlio order completed through Paddle, use the support link in your payment receipt or visit Paddle buyer support. You may also email us with the purchase email, transaction reference, and a brief description of the issue so we can help locate the order.
Do not send card numbers, security codes, passwords, or bank-login credentials to Promptlio support. If you have not made a paid purchase, no payment or subscription needs to be canceled to use the free beta.
How refund requests are assessed
For transactions completed through Paddle, Paddle acts as the reseller and handles payment refunds under its Buyer Terms and Refund Policy, together with applicable law. Those policies describe eligibility, statutory withdrawal rights where applicable, and discretionary refunds.
A request does not guarantee approval. Nothing on this page limits mandatory consumer rights or any greater protection that applicable law provides. We do not impose an additional Promptlio requirement that removes those rights.
Canceling recurring plans
Monthly and annual subscriptions renew at the interval and price shown before purchase unless canceled. For a Paddle subscription, use Billing & plans → Manage payments & cancel renewal, the subscription-management link in its receipt, or Paddle buyer support to stop renewal. Cancellation normally takes effect at the end of the current billing period. It does not itself request a refund of an earlier payment.
The personal lifetime offer is a one-time purchase, with no recurring renewal. Its scope is personal Pro functionality for the operating lifetime of Promptlio; future AI/API usage and team seats are not included.
After a refund or cancellation
An approved refund or payment reversal can remove the paid entitlement associated with that order. Subscription cancellation preserves access through the applicable already-paid period, subject to a refund or reversal. Your local prompts and export tools should remain available; canceling a plan does not authorize us to charge another plan.
Paddle provides confirmation and processing information for refunds. Contact its buyer support if a confirmed refund has not reached your payment method. The relevant provider and bank processing times apply.
Contact and product support
For Promptlio product issues or help with your library, email hello@promptlio.app. For an order charged by Paddle, its buyer-support site can help find the receipt and manage the transaction.
The final price, currency, charge interval, applicable taxes and purchase terms are shown in checkout before payment. Deleting a paid account requires cancellation of recurring subscriptions first; if cancellation cannot be verified, account deletion is stopped and support can help.